Access and correction of your personal information
You may request access to any of the personal information we hold about you. In most cases, you can obtain details about the personal information we hold about you by contacting a Fast Repay Home Loan representative.
If the information you seek is not readily available, for example, archived data, then we will endeavor to provide it to you within 30 days of your request. We reserve the right to charge you a fee for this retrieval.
We may be required by law or by good business practice to retain your personal information for a period of time after you have ceased your relationship with us. After the required time has passed, we will secure the destruction or deletion of your personal information.
We are not always required to provide you with access to your personal information upon your request.
We may refuse you access to personal information in a number of circumstances, such as where the information may relate to existing or anticipated legal proceedings with you, where denying access is required or authorised by law, or where the request for access is regarded as frivolous or vexatious.
If we deny your request for access to or refuse your request to correct your personal information, we will explain why and keep a record of your request on our file.
If any of the personal information we hold about you is incorrect, inaccurate, or out-of-date, you may request that we correct the information. If appropriate, we will correct the personal information at the time of the request; otherwise, we will provide an initial response to you within seven days of receiving your request. Where reasonable and after our investigation, we will provide you with details about whether we have corrected the personal information within 30 days.
If we refuse to correct personal information, we will provide you with our reasons for not correcting the information.